Is there an agreement to sign that says we will not use the vendor on our own, we can only go through Concierge? If we come to an agreement with the landscaper and he does the work and we decide to keep him on for lawn maintenance and we decide to cancel our Concierge membership to I have to fire the landscaper?

We feel customers will come to rely on the convenience and care we provide. But If we find that a vendor is circumventing the system, regardless of whether you are no longer a Concierge Member, the vendor could be subject to dismissal. They would lose access to the potentially hundreds of accounts and customers we represent. This clause is in the agreement Vendors agree to when enrolling.